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Refunds Policy

Issuance of Refunds

  • The processing time of your refund depends on the type of refund and the payment method you used.
  • The refund period / process starts when Pharma Track Global has processed your refund according to your refund type.
  • The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Pharma Track Global will process your refund according to the following refund types:

  • 1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  • 2. Refunds from cancelled orders - Refund is automatically triggered once cancellation is successfully processed.
  • 3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.